Your Order Is on Hold Due to Previous Returns
We value your interest in our products, but we’ve noticed a pattern of returned orders (RTO) on your account. This means that previous orders you placed were either not delivered successfully or were sent back to us.
There are several reasons why this might have happened:
- Incorrect Address: The shipping address provided may have been inaccurate or incomplete.
- Failed Delivery Attempts: Our delivery partner may have been unable to reach you after multiple attempts.
- Package Refusal: The package may have been refused at the time of delivery.
To ensure a smooth shopping experience for everyone and to prevent potential fraud, we need to resolve this issue before processing any new orders from your account.
What to Do Next:
- Contact Customer Support: Please reach out to our dedicated customer support team at sales@belfordengland.com. They are available to assist you with:
- Verifying and updating your shipping address
- Investigating the reasons for previous RTOs
- Placing a new order once the issue is resolved
- Review Order Details: While you’re waiting to connect with our team, double-check the information on your previous orders, especially the shipping address. If you find any errors, you can share the correct details with customer support.
We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to help you have a successful shopping experience with us.
